After SAP implementation, work with the system begins at the next level, the main purpose of which is to support the technical and functional operation of SAP systems. It is necessary to ensure uninterrupted, reliable operation of the system around the clock, rapid recovery in case of force majeure and timely software update.
The quality of provided services meets ITSM standards and is certified by the SAP Partner Center of Expertise (PCoE).
Save Upto 60% Maintenance Cost
Functional support of SAP systems:
- Proactive monitoring of the client’s SAP system
- Incidents response, elimination of the causes and consequences of incidents occurring in the system
- Maintenance of system updates
- Maintenance of changes in internal business processes
- Proactive adaptation of the system to changing legal requirements
- Training / consulting system users, including visiting
- Informing about new versions and extensions of the system and its components
- Maintenance of closing financial periods
Viraaj Software offers functional support and maintenance services for SAP solutions of 1, 2 and 3 support lines, in accordance with the recommendations of ITIL ITSM.
1st line – primary processing of applications and provision of standard solutions.
2nd line – elimination of functional errors of the middle level and incidents of the system.
3rd line – elimination of functional errors of a critical level, development of additional system functionality, updating and migration of systems.
Basic principles of providing functional support services
- Single entry point
In case the user has any questions about the system operation or a system failure, the user can send a letter with a description of the problem to: Support@viraajsoftware.tech or call +1-239-932-9388.
- The final and agreed time of the first reaction
Our employees respond within the time frame once determined and previously agreed with the customer for all user requests, depending on the priority of execution.
- Transparent execution scenario
After the client has agreed on the evaluation of labor consultants for the decision of the application, the application is sent to work and is decided in terms agreed with the customer.
SAP Enterprise Support
- Continuous improvement and innovation
- Solving problems with global processing of client messages
- Transfer of knowledge SAP Service Marketplace
- Continuous monitoring of system status with SAP EarlyWatch Alert
- Service Level Agreement (SLA)
- Advanced Technical Quality Checks
- Extended support for enhancement packages (EHP)
- Extended support for SAP R / 3 past releases
- Standards of integrated quality management
- Implementation quality management
- SAP Solution Manager for application lifecycle management
SAP Standard Support
- Continuous improvement and innovation
- Solving problems with global processing of client messages
- Transfer of knowledge SAP Service Marketplace
- Continuous monitoring of system status with SAP EarlyWatch Alert
Software maintenance and support services
Go for our software maintenance and support services to keep your business hassle free.
Businesses are highly dependent on IT systems for day to day operations. As your business grow, applications are required to be replaced with the new and advanced one to suit new business policies. Application Support and Maintenance is an important element towards enhancing and extending the life of the applications.
You’ve made a significant investment of time and resources in your software. Now you need to take steps to ensure that you get the best ROI by outsourcing your software maintenance and support.
Viraaj Software has been supporting and maintaining small website to large enterprise application with its focus approach towards 100% customer satisfaction.
Our application support and maintenance service provide following benefits to the customers:
- Reduced Total Cost of Operations by 60%
- Timely release of programs and enhancements
- Effective Support of the applications
- Increased user satisfaction
Some Software Maintained Image
Our Application Support & Maintenance service cover following activities:
- Error tracking and debugging
- Root cause analysis
- Application upgrades and enhancements
- Server deployment
- Database backup and fine-tuning
- Website content update
- End user technical support.
On Call When You Need Us
We are well known in the industry amongst organizations needing to outsource software development, and we want you to know that we offer the same level of expertise and skill when it comes to providing support and software maintenance services.
Whether you communicate with our team via video chat, phone, email or text, you will have the peace of mind that comes from knowing you will have the best support for your software. Please feel free to contact us for details.
Viraaj Software is committed to providing top notch customer service. We begin each relationship by meeting with our client to understand their needs and objectives. We then work closely with you to build a team of consultants, or simply an individual consultant, that best suits your needs. Our teams collaborate closely with you throughout every project or initiative to ensure that your expectations are met. We take great pride in ensuring open and transparent communication – as we believe this is at the core of strong customer relationships.